Deal with strong negative emotion

Beyond reason - Using emotions as you negotiate 

Deal with strong negative emotion 

• Take a break. Pull out this post. 
• Get some distance. 

Count to ten. 

Take a few deep breaths; focus on your breathing. 

Ask yourself: How important is this issue to me? 

• Think what triggered your emotions and theirs.

Feeling unappreciate? 

Disaffiliated?

Impinhed in autonomy? 

Belittled in status?

Unfulfilled in a role? 

Stimulate helpful emotions 

1. Express APPRECIATION.

Listen. Find merit. Show it. 

2. Build AFFILIATION. 

Look for ways to connect. 

("How are the kids?")

Face the problem together.

("Looks like we have a shared problem.")

3. Respect AUTONOMY. 

Always Consult Before Deciding (ACBD)

4. Acknowledge STATUS 

Respect their experience and expertise. 

5. Help make their ROLE fulfilling. 

Ask for their advice. 

source: www.beyond-reason.net